cpencils Online Store – Custom Pencils for Every Occasion, Including Company Openings


Customer Service

Customer Service for cpencils.com

At cpencils.com, we pride ourselves on providing exceptional customer service to ensure a satisfying experience for all our valued customers. Our dedicated customer service team is committed to addressing your inquiries and resolving any issues you may encounter.

1. Contact Information

For any questions, concerns, or assistance, you can reach our customer service team via:

We strive to respond to all emails within 24 hours and answer phone calls during our business hours.

2. Business Hours

Our customer service team is available during the following business hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (EST)

Please note that we are closed on weekends and public holidays.

3. Frequently Asked Questions (FAQ)

For quick answers to common questions, please visit our FAQ section on our website. Here, you’ll find solutions to issues such as order tracking, shipping information, return policies, and more.

4. Order Assistance

If you need help with your order, whether it’s regarding order status, shipping updates, or any other order-related inquiry, our customer service team is here to assist you. Please provide your order number for faster service.

5. Product Information and Customization

For detailed product information, customization options, or assistance with designing your personalized pencils, feel free to reach out to our customer service team. We’re happy to guide you through the process and ensure your satisfaction.

6. Returns and Exchanges

If you’re unsatisfied with your purchase or received a damaged product, please contact our customer service team immediately. We will provide you with return or exchange instructions to ensure your satisfaction.

7. Feedback and Suggestions

We value your feedback! If you have any suggestions or comments about our products, services, or website, please share them with us. Your input helps us improve and better serve our customers.

Thank you for choosing cpencils.com. We’re committed to providing you with exceptional customer service and ensuring a pleasant shopping experience. If you have any questions or need assistance, don’t hesitate to contact us. We’re here to help!

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